Sligo University Hospital has welcomed the publication of the National Inpatient Experience Survey 2024.
The aim of the survey is to find out about patients’ experiences in public hospitals and use their feedback to identify areas of good experience, and areas needing improvement.
In relation to SUH, 87% of participants said they had a ‘good’ to ‘very good’ overall experience. Patients rated the ‘care on the ward’ at 8.3 out of 10 which is above the national average of 8.0.
Grainne McCann, Hospital Manager said, “Areas where patients identified good experiences included patients stating; they definitely felt they had enough time to discuss their care and treatment with a doctor; that there family or someone close to them had enough opportunity to talk to a doctor; and that they received enough information from the hospital on how to manage their condition after discharge.
“Some of the areas where patients identified as needing improvement included; patients who wanted to give feedback or make a complaint, did not know how or where to do so; they were not given any written or printed information about what they should or should not do after leaving hospital; and that they were not told about any danger signals to watch out for when they went home.
“We are using the results of this survey to help us prioritise quality improvements for the coming year."
